Our Policies

Shipping Policy

Thank you for shopping with us! We are committed to ensuring that your order reaches you as quickly and safely as possible. Please review our shipping policy below:
  • Processing Time: All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
  • Shipping Time: Once processed, your order will be shipped within 5-7 business days. Shipping times may vary depending on your location and the shipping method selected.
  • Shipping Costs: Shipping costs are calculated based on the weight of your order and the destination. You will see the total shipping cost at checkout before completing your purchase.
  • Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor the status of your shipment.
  • Shipping Issues: If you experience any issues with your shipment, such as delays or lost packages, please contact us at madebymaiben@gmail.com so we can assist you promptly.

Return Policy 

We strive to provide high-quality products and excellent service. However, please note the following regarding our return policy:

  • No Returns: We do not accept returns or exchanges for any products. All sales are final.
  • Order Issues: If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order at madebymaiben@gmail.com. We will work with you to resolve the issue, which may include sending a replacement or providing a refund.
  • Order Cancellations: Orders can only be canceled before they are processed. If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we are unable to cancel it.

If you have any questions or concerns about the shipping or return policies, please do not hesitate to reach out to us at madebymaiben@gmail.com. 

Thank you for choosing Pinned It!